Saturday, December 06, 2008

The Worst Day Ever

Ok, I am going to start with an apology. I promised myself I would quit whining about my problems, but if I don't do something I am going to explode!!!!! Here is how my day went:

1. A large group of high school boys and coaches checked in last night in addition to our regular Friday night guests. So we had three times the number of guests that we normally have. I called several days in advance to make sure that PLENTY of maids would be here this morning to clean. I even told myself that if it got to far out of hand that I would fill in.

2. We open the office/lobby at 7:30am and the maids are supposed be here ready to go at 8:00am. Back up for just a moment I forgot that at 4:30am the phone rings and one of the toilets in one of the rooms is plugged--later discover that not only is it plugged, but it has run over and the entire bathroom is a wadding pool. Needless to say, after not getting to bed last night until just before midnight then waking up to a huge mess my husband and I started the day VERY TIRED!

3. Anyway, back to the maid disaster--At 7:52 the MOTHER of two of the girls that were supposed to come in called and said that they forgot they had other plans this morning. I begin to worry.

4. At 8:00 the MOTHER of the head maid calls and says that her daughter just woke up (this woman is in her 30's!) and will be late. I am beginning to panic.

5. At 8:15 I realize that the lady we hired and trained last week is not going to show. Now I am just plain pissed off!!!

6. The Daughter, who thank goodness hadn't made any other plans for her day, graciously agreed to start stripping rooms by herself--she is such a wonderful daughter make no mistake!

7. I throw myself together (for cleaning) and join her in getting the rooms changed.

8. I had to go down to the office about 30 minutes into the previous event to take care of something when a mentally challenged/disturbed woman and her obviously helpless caretaker decide to burst into the lobby. The woman was yelling, "Who's here?" over and over and her caretaker couldn't get her to be quiet or leave. As I frantically tried to think of what to do this woman came around the front desk and marched herself into MY living quarters--still yelling and hitting her caretaker. I am sorry, I lost it!!!! I told the caretaker to get her the hell out of my house. Then I found my husband and told him to get the womans family on the phone and
GET DOWN HERE NOW! In the mean time the woman heads for my bedroom, I freak out and slam my bedroom door and lock myself in there until HoneyBunny says that the woman and caretaker went out our back door. I promptly close and lock it also as to prevent any re-entry!
Don't know what became of the two of them, but when her father showed up he didn't even apologize for the incident and simply brushed it off with, "Oh well, that's just what happens every once in a while." EVERY ONCE IN A WHILE!!!!!!!!!!!!!!!!! If it ever happens again I will simply call 911 and freak out on her father!

9. No it's not over yet. In fact it isn't even 9:00am yet! Finally the head maid shows up. She must have sensed the tension in the air because she didn't even say "hi" she just went to work. Unfortunately no one else ever showed up to help.

10. Shortly after the head maid showed up I had to return to my regular job--manager--and start trying to fix the disaster from last night. Two rooms had dogs in them that the guests lied about and didn't pay for. So I have to be the bad guy and charge their credit cards for having pets in the room.

11. Husband and I get into a HUGE fight over what I can't even remember--we were both so tired it was inevitable. He leaves for a while.

12. I sit on my pity pot and feel guilty for not helping clean rooms for a while.

13. At 3:00pm there are only four rooms that are completely finished. Why it's taking so long, I don't know!!!! But the head maid says that she has to leave because her baby is sick.

14. The Daughter, my son, and I clean 9 rooms in two hours and left the rest of the rooms for tomorrow. Maybe we'll be really slow and not rent any rooms tonight? Ya right!

Ok, so there you have it. My day all the way up until 5:30pm. I can't wait to see how the evening turns out.

7 comments:

Carol VR said...

Did I read right??? THE thirty year old still lives at home.

Perhaps I can hook her up with my brother who also still loves at home...LOL

Annie said...

When I saw the title of your post, I panicked!

Yep, that's a bad day, alright, but at least it didn't involve vomitting. Or public vomitting. I hate throwing up in front of people. It's been awhile since that's happened, but it's happened.

Awesome Mom said...

It sounds like some people need to learn themselves some responsibility. It has to be tough to handle all this garbage which is why I would never want to be a manager of anything except my family. I was an apartment manager once and it was a nightmare.

Hege said...

((hugs))

I agree with awesome mom, your maids really needs to learn some responsibility!

Anni said...

What a horrible day. Sounds like you need some better staff which must be nightmare to find. Can't believe they all let you down like that. I hope things pick up for you soon.

Angela said...

Good grief what a day!! Hope you don't have one of those again!!

Tama said...

Oh, good. So I'm not crazy or derraged in thinking that I am drowning in irresponsible, undependable, unreliable people. Anybody want a job?